Privacy policy.
JOJO Stay at Home Pty Ltd (trading as JOJO Support at Home) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and dispose of your personal information when you interact with us, including through our website, subscribing to our communications, or using our services.
We comply with the Privacy Act 1988 (Cth) and other relevant privacy laws. This policy may be updated periodically, and we encourage you to review it regularly to stay informed of any changes.
Collection and Use of Personal Information
To provide our services effectively, we may collect the following types of personal information:
Name, address, and contact details (phone and email).
Date of birth.
Health records and care needs.
Emergency contact information.
Financial and sensitive information (as required for care services or government compliance).
Online activity data, including IP address, cookies, and browsing behavior.
We collect this information to:
Deliver personalized home care services.
Fulfill legal and regulatory requirements.
Improve our services and enhance user experience.
Respond to your inquiries or requests.
Your information is only used for the purpose specified at the time of collection unless additional consent is provided.
Data Security and Storage
JOJO Support at Home takes all reasonable steps to safeguard your personal information from misuse, loss, unauthorized access, modification, or disclosure.
Electronic Data: Stored on secure servers, including cloud computing systems managed by trusted providers.
Physical Data: Stored in locked cabinets at our premises.
While we strive to ensure the security of all information, we cannot guarantee the absolute safety of data transmitted over the internet.
Sharing of Personal Information
We may disclose your personal information to:
Employees, contractors, and service providers involved in delivering your care.
Medical professionals, allied health providers, or specialist services as needed for your care.
Government agencies for regulatory compliance, including My Aged Care and Centrelink.
We do not share your personal information with third parties for marketing purposes without your consent. Any sharing is limited to fulfilling the purposes outlined in this Privacy Policy or as required by law.
Access and Corrections to Your Information
You have the right to access and correct the personal information we hold about you. To request access or corrections, please contact us at admin@jojosupport.com.au.
A small administrative fee may apply for providing access to your records.
Please allow up to 30 days for your request to be processed.
We reserve the right to deny access in certain circumstances, as permitted by the Privacy Act 1988 (Cth).
Deleting Your Information
You can request the deletion of your personal information by contacting us at admin@jojosupport.com.au.
Requests will be processed within 30 days, provided they do not conflict with our legal obligations.
Deletion of information may impact our ability to deliver services.
We are not responsible for removing information shared with third parties in compliance with this policy.
Links to Other Websites
Our website may contain links to third-party websites. JOJO Support at Home is not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing any personal information.
Complaints About Privacy
If you have questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:
📧 Email: admin@jojosupport.com.au
📞 Phone: 03 9088 0801
Your privacy is important to us, and we will address your concerns promptly and seriously.